Credit Cards Technology Modernization and Business Process Manager

Management Consulting | Core Business Operations
Same job available in 32 locations

Position Summary

Credit Cards Technology Modernization and Business Process Manager

Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives in credit cards domain? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Project Management/Functional Manager, you help clients set-up, manage, and operate their most complex technology and business process modernization projects, define functional requirements for technology solutions, and design and derive transformative approaches for credit cards technology systems.


Work you'll do

As a Manager you will lead work threads within an engagement team to create credit cards technology solutions that help our clients grow their business, modernize their cards technology platforms, migrate portfolios from or to the platforms and develop innovative credit cards solutions. You engage in:

  • Project and Program Management of cards transformations and portfolio migrations
  • Lead all aspects of card portfolio conversion between platforms including: data migration, terms migration, mock testing etc.
  • Requirements Elicitation and Management
  • Design and documentation of business processes for credit cards operations (originations, servicing, disputes, fraud, collections, regulatory reporting etc.)
  • Joint Application Design Sessions
  • Creating Robust, Effective, Scalable Solutions around industry standard cards platforms including TSYS, Fiserv/First Data, Marqeta, i2C or other cards platforms. Familiarity with the configuration/options and APIs, and file interfaces of these platforms is highly preferred
  • Being the lead person to interface between the clients and our Deloitte teams
  • Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients' business needs.
  • Developing & reviewing system requirements, designing the solution, redefining the business, presenting the prototype, and leading the testing of our custom technology solutions


The Team

Application Modernization & Innovation 

At Deloitte Consulting LLP, Deloitte Application Modernization & Innovation consultants leverage the best of innovative technology, people, and delivery approaches to help our clients dream, explore, build, and optimize their future. The AMI practice delivers end-to-end technology solutions to enable and improve our clients’ core business operations. AM&I is composed of three different areas- Service Delivery & Business Design, Application Modernization & Migration and Quality Engineering.

AMI professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.

Business Process Managers are required to have:

  • 8+ years of relevant consulting or industry experience
  • 4+ years working in requirements engineering, with specific expertise in requirements development and business process design on credit cards platforms or business processes
  • Experience working on projects related to credit cards software development with a deep knowledge of SDLC – especially as it relates to the SDLC of some established cards platforms like TSYS, Fiserv, Marqeta, i2c and others;
  • Experience leading teams and translating requirements into optimized designs and identifying alternatives for clients;
  • Deep background and experience in requirements planning, requirements engineering and management, functional design, business process modeling, and enterprise business analysis;
  • Must possess industry certifications like CCBA, CBAP in the business analysis area;
  • Deep management and leadership skills for requirements analysis and guiding projects throughout the SDLC on requirements, change requests and successful delivery;
  • Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
  •  Limited Immigration Sponsorship maybe available

In addition, successful Managers will have the following preferred background:

  • Prior experience with full lifecycle credit cards portfolio conversions
  • Application development in one or more credit cards domains including: originations, servicing, disputes, fraud, collections, regulatory reporting etc. 
  • Experience translating requirements into test scenarios
  • Experience leading requirements processes including conducting interviews and documenting technical requirements
  • Experience leading fit gap analysis and helping with impact analysis
  • Knowledge of and experience with DevOps, Agile, CI Methodologies
  • Experience managing design activities including design sessions and defining future state processes
  • Experience leading teams across shores - onsite, nearshore and offshore
  • Strong oral and written communication skills.
  • A Bachelor's Degree in IT or a related discipline

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 41646


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