Audio Visual VTC Technician

Management Consulting | Core Business Operations

Pittsburgh, Pennsylvania, United States

Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges?  Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.


Work you’ll do 

  • Manages agencies NIPRnet, SIPRnet and JWICS VTC environments.
  • Maintain Cisco Telepresence Management Suite (TMS) 15.x and Cisco Video Communication Server (VCS) 12.x and future Cisco Meeting Server (CMS) on the DCSA VTC network.
  • Manages contractor AV conference room installs at DCSA HQ and future field sites.
  • Responsible for the Life Cycle Refresh of DSS/DCSA AV/VTC conference rooms and End of Life desktop systems.
  • Schedules VTC sessions, maintains a call schedule and coordinates reservation and scheduling of VTC services with outside agencies using CISCO (TMS) Telepresence Management Suite.
  • Schedules JWICS VTC’s through the JWICS/VTC EZ Wizard system.
  • Perform video equipment configurations, upgrades, and installations, testing, troubleshooting and working with VTC endpoints (Cisco DX70/80, EX60/90, SX80, Webex Room Kit/Kit Plus, Webex Codec Pro/Plus, Webex Desk Pro, C20/40, SX20), infrastructure devices (Cisco TMS, MSE 8510, VCS, ISDN Gateway (CMS – soon)) and audio/video equipment.
  • Manages the TMS Server application to maintain services and databases.
  • Manages ServiceNow ticketing system for all VTC related trouble tickets.
  • Manages (AV) Audio/Video (VTC) conferences in the Training/Auditorium rooms.
  • Provides client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.
  • Provide Weekly, Monthly and Quarterly reports to DCSA Management.


The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   




  • Security + Certification
  • Experience with Cisco, Crestron, Extron, AMX, Biamp, and ClearOne
  • Experience with Cisco TMS and Cisco CMS a plus
  • Ability to lift 30+ pounds
  • Bachelor’s degree required 
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Industry Certification required: CCNA, CEH, etc.
  • Active Top Secret Clearance with SCI Eligibility preferred
  • Travel up to 10-20%, based on client and project needs.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 128316


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